The administration is a key factor to spread digital transformation in society as a whole. The main objective is to involve all players in the process, ensure knowhow transfer between the administrative units and develop a common strategy at all levels of public administration. The Federal Ministry for Digital and Economic Affairs is bundling all initiatives and is acting as an instigator and stimulator.
Accordingly, digitalisation at the administrative level aims to foster process automation and enhances internal communication. A major aspect is improving ways to interact with citizens and businesses, by emphasizing simplification and intuitive use of administrative services.
Administration on the Net - The ABC guide of eGovernment in Austria
The use of information and communication technologies (ICT) to strengthen and improve the quality and efficiency of public administration is generally referred to as e-government.
An overview of the Austrian e-government strategy, the underlying tools and the challenges can be found in the "The ABC guide of eGovernment in Austria" which can be downloaded below.
"Administration on the Net - The ABC guide of eGovernment in Austria" is a publication published by the Digital Austria Platform in 2017 ‒ it is revised currently.
Numerous links and information are now being updated due to current innovations in the field of e-government (e.g. the central platform oesterreich.gv.at).